Reference

Terms and Conditions for Your kawi77 Account

These terms set out what you agree to when you open and use a kawi77 account, including how transactions via DANA, OVO, and GoPay are handled and what rules apply in eligible regions under local law.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on publicationContact support if anything is unclear
kawi77 Terms and Conditions for Your kawi77 Account
HOW WE APPLY POLICY

How kawi77 Handles Your Account Under These Terms

These terms are not just a legal formality — they describe how we actually operate your account day to day. From how wallet data is stored to how long we retain transaction records, each point below reflects real operational practice on our platform.

Data Handling

Account data, including your registered DANA, OVO, or GoPay wallet details, is stored in encrypted form. We do not share it with third parties outside of what the terms explicitly describe.

Transaction Retention

All deposit and withdrawal records — including GoPay and OVO transfers — are retained in your account history for the period required under these terms and applicable local rules.

Account Security

We use session-based authentication and OTP verification for login changes. If you suspect unauthorised access, contact support immediately so we can flag and review the account.

Requesting Changes

To update personal details or request a review of a terms-based decision, submit a request through live chat or email with your account ID. We acknowledge requests within a reasonable period.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a term has been applied incorrectly to your account, you can reach our support team through the channels below. We handle terms-related queries separately from general account help so they get the right attention.

Team online

Live Chat

Open the live chat widget from any page on kawi77. State that your query is terms-related so our team routes it to the right person without delay.

Email Support

Send a written summary of your terms concern to our support email. Include your registered account details so we can pull up the relevant transaction or account history.

Account Help Centre

Log in to your account and open the Help section. From there you can submit a formal query about a specific term, clause, or decision affecting your account.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work in practice — covering your rights, how we apply rules to accounts, and what to do if something does not seem right.

Yes. Every transaction processed through your account — whether via DANA, OVO, or GoPay — falls under these terms. Wallet-specific rules from your provider also apply alongside ours.

We publish all updates on this page. Continued use of your account after a change is posted counts as acceptance. Check this page periodically if you want to stay across any updates.

Contact our support team through live chat or email with your account ID and the specific clause you are questioning. We will review the case and respond based on the terms in effect at the time.

Access and account validity depend on local law and are available only where permitted in your region. These terms apply to all eligible account holders; local legal requirements are not overridden by them.

Transaction records and account data are retained for the period set out in these terms and as required by applicable rules. You can request a summary of your records through the Help Centre.

You have the right to ask for the reason in writing and to submit a response. Send your query via email or live chat with your account ID. We review suspension cases against the terms that were active at the time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.